Department of Management

Work Engagement in the Public Service Context: The Dual Perceptions of Job Characteristics

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Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semi-structured interviews and observations reveal three main themes: Optimization, helping others and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed
Original languageEnglish
JournalInternational Journal of Public Administration
Pages (from-to)1047-1060
Number of pages14
Publication statusPublished - 2018

    Research areas

  • Job characteristics, job demand-resources (JD-R) model, public service motivation, work engagement

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