Department of Management

Value Creation from Public Healthcare IS: An Action Research Study in the Faroe Islands

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

The obtainment of value from IT is a recurring theme that has diffused into healthcare information systems (HIS). Having completed the implementation of an integrated HIS, the Faroese Health Service (FHS) has started discussions regarding the obtainment of value from its IT investment which is the subject of this paper. Based on an action research project focusing on the improvement of the stroke process, this paper reveals that it is not possible to distinguish between working processes and HIS and that the realization of value in this context has a much broader significance than mere financial value. During the project, specific key performance indicators (KPIs) were identified and a baseline was established for the stroke process. The outcome is a framework for measuring IS public value as: professional, organizational, patient-perceived and employee-perceived quality as well as learning. Selected non-financial measures for each dimension and their development are presented, e.g., a decrease in mortality.
Original languageEnglish
Title of host publicationCreating Value for All Through IT : IFIP Advances in Information and Communication Technology
EditorsBirgitta Bergvall-Kåreborn, Peter Axel Nielsen
Number of pages16
PublisherSpringer VS
Publication year2014
ISBN (print)978-3-662-43458-1
Publication statusPublished - 2014
EventIFIP 8.6 : Creating Values for All Through IT - Aalborg University, Aalborg, Denmark
Duration: 2 Jun 20144 Jun 2014


ConferenceIFIP 8.6
LocationAalborg University
SeriesIFIP AICT - Advances in Information and Communication technology

    Research areas

  • Healthcare information systems, IS business value, IS public value, action researchaction research, value realization, stroke process

See relations at Aarhus University Citationformats

ID: 69606875