The untold story of the inherent tensions in the assessment of servitisation success – a conceptual approach

Michael Engkær Engsig Madsen*, René Chester Goduscheit*

*Corresponding author for this work

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Abstract

This study discusses the paradoxes that arise from differing perceptions of servitisation success and spotlights potential external and internal tensions. We seek to establish a more profound understanding of the servitisation concept, and by conducting a typology-based conceptualisation on the basis of a systematic literature review, we include prior studies on servitisation success in relation to the definitional differences within servitisation. Employing the theory of organisational identity, this study presents a range of paradoxes that lead to internal and external tensions potentially hindering the servitisation transformation. It presents a series of theoretical contributions, including a revised methodological view of servitisation success that can be employed in future studies.
Original languageEnglish
JournalInternational Journal of Technology Management
Volume93
Issue3/4
Pages (from-to)268-294
Number of pages27
ISSN0267-5730
DOIs
Publication statusPublished - 2023

Keywords

  • Servitisation
  • success
  • operationalisation
  • internal tensions
  • paradox
  • conceptualisation
  • typology-based conceptualisation
  • servitisation success
  • servitisation
  • systematic literature review
  • external tensions

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