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The path to service quality at "bureaucratic" encounters: The impact of private and public initiatives in Denmark

Research output: Working paperResearchpeer-review

Original languageEnglish
PublisherDepartment of Management, ¬School of Economics and Management, University of Aarhus
Number of pages28
Publication statusPublished - 1997
SeriesWorking Paper , Department of Management, University of Aarhus­.
Number16
Volume1996

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ID: 40245585