Department of Business Development and Technology

The Multi-Dimensional Hierarchical Structure of the Servitization Transformation

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review


Purpose: This paper is studying the hierarchical structure of the six servitization dimensions, in order to help the reader understand the potential relational maturity effects emerged among these.
Design/Methodology/Approach: This study is framed upon a theoretical reasoning of nine hypothetical relations among servitization dimensions. These postulated relations are investigated by a statistical partial least square analysis, based on 101 observations of Danish SME manufacturers.
Findings: Seven significant relations were identified which emphasise the coexistence of a multi-dimensional transformation. None of these relations were found to add a negative effect.
Originality/Value: As one of the first quantitative studies to investigate the coexistence of multiple servitization dimensions, this study leads to valuable insight and a set of new research avenues.
Translated title of the contributionDen multi-dimensionelle hierarkiske struktur af Servitization transformationen
Original languageEnglish
Title of host publicationProceedings of the Spring Servitization Conference 2021 : Servitization: A Pathway Towards A Resilient, Productive and Sustainable Future
EditorsAli Bigdeli, Tim Baines, Mario Rapaccini, Marco Saccini, Federico Adrodegari
Number of pages9
PublisherAston Business School
Publication yearMay 2021
ISBN (Electronic)978 1 85449 499 3
Publication statusPublished - May 2021
EventSpring Servitization Conference 2021: Servitization: A Pathway Towards A Resilent, Productive and Sustainable Future - Aston Business School , Fully Virtuel, -
Duration: 10 May 202112 May 2021


ConferenceSpring Servitization Conference 2021
LocationAston Business School
ByFully Virtuel

    Research areas

  • Servitization, Partial Least Square, quantitative analysis, Maturity

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