Department of Management

The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment

Research output: Contribution to book/anthology/report/proceedingConference abstract in proceedingsResearchpeer-review

Standard

The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment. / Holm, Anna B.; Tudoran, Ana Alina.

Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy. Vol. 1 Academy of Management, 2020.

Research output: Contribution to book/anthology/report/proceedingConference abstract in proceedingsResearchpeer-review

Harvard

Holm, AB & Tudoran, AA 2020, The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment. in Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy. vol. 1, Academy of Management. https://doi.org/10.5465/AMBPP.2020.17167symposium

APA

Holm, A. B., & Tudoran, A. A. (2020). The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment. In Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy (Vol. 1). Academy of Management. https://doi.org/10.5465/AMBPP.2020.17167symposium

CBE

Holm AB, Tudoran AA. 2020. The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment. In Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy. Academy of Management. https://doi.org/10.5465/AMBPP.2020.17167symposium

MLA

Holm, Anna B. and Ana Alina Tudoran "The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment". Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy. Academy of Management. 2020. https://doi.org/10.5465/AMBPP.2020.17167symposium

Vancouver

Holm AB, Tudoran AA. The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment. In Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy. Vol. 1. Academy of Management. 2020 https://doi.org/10.5465/AMBPP.2020.17167symposium

Author

Holm, Anna B. ; Tudoran, Ana Alina. / The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment. Academy of Management Proceedings: Free Access Untangling the Complexity of HRM & Employment Relations in the Gig Economy. Vol. 1 Academy of Management, 2020.

Bibtex

@inbook{6ff4e55984234bb18108302d83d8e3c3,
title = "The Effect of Customer Ratings on Gig Workers{\textquoteright} Job Satisfaction, Work Engagement and Commitment",
abstract = "The growing gig economy has emerged as a significant theme of discussion in the world of work. Involving dynamic multi-party working arrangements between workers, digital platform organizations and requesters (i.e. customers), the gig economy is reshaping our understanding of the working relationship. Competing narratives around gig work explore the supposed autonomy afforded to workers, the disruptive role of the algorithmic management function, and the challenges created by various legal ambiguities. This symposium aims to advance our understanding of this relatively novel phenomenon by examining key issues that exist in gig work and the most critical implications for HRM and employment relations scholarship. In addition to these perspectives, we explore several other contexts by sharing novel insights on the ramifications of gig working for information systems, conflict management, and legal debates. For organizations, our symposium examines the concept of algorithmic management in gig work, its role in implementing HRM activities, and its impact in shaping worker autonomy. For workers, we provide insights on how individuals may enact the autonomy provided to them by platforms, how workers may respond if expectations of flexibility are unmet, and the legal complexities arising from the fragmented nature of gig work. For requesters, we explore the novel role that customers hold in implementing HRM activities in gig work via rating mechanisms, and the subsequent implications for workers. Finally, our discussant will integrate the studies, draw theoretical and practical conclusions, and offer suggestions for advancing the topic.",
keywords = "Gig economy, Gig workers, Performance Appraisal System, engagement",
author = "Holm, {Anna B.} and Tudoran, {Ana Alina}",
note = "ISSN (print): 0065-0668 | ISSN (online): 2151-6561",
year = "2020",
doi = "10.5465/AMBPP.2020.17167symposium",
language = "English",
volume = "1",
booktitle = "Academy of Management Proceedings",
publisher = "Academy of Management",

}

RIS

TY - ABST

T1 - The Effect of Customer Ratings on Gig Workers’ Job Satisfaction, Work Engagement and Commitment

AU - Holm, Anna B.

AU - Tudoran, Ana Alina

N1 - ISSN (print): 0065-0668 | ISSN (online): 2151-6561

PY - 2020

Y1 - 2020

N2 - The growing gig economy has emerged as a significant theme of discussion in the world of work. Involving dynamic multi-party working arrangements between workers, digital platform organizations and requesters (i.e. customers), the gig economy is reshaping our understanding of the working relationship. Competing narratives around gig work explore the supposed autonomy afforded to workers, the disruptive role of the algorithmic management function, and the challenges created by various legal ambiguities. This symposium aims to advance our understanding of this relatively novel phenomenon by examining key issues that exist in gig work and the most critical implications for HRM and employment relations scholarship. In addition to these perspectives, we explore several other contexts by sharing novel insights on the ramifications of gig working for information systems, conflict management, and legal debates. For organizations, our symposium examines the concept of algorithmic management in gig work, its role in implementing HRM activities, and its impact in shaping worker autonomy. For workers, we provide insights on how individuals may enact the autonomy provided to them by platforms, how workers may respond if expectations of flexibility are unmet, and the legal complexities arising from the fragmented nature of gig work. For requesters, we explore the novel role that customers hold in implementing HRM activities in gig work via rating mechanisms, and the subsequent implications for workers. Finally, our discussant will integrate the studies, draw theoretical and practical conclusions, and offer suggestions for advancing the topic.

AB - The growing gig economy has emerged as a significant theme of discussion in the world of work. Involving dynamic multi-party working arrangements between workers, digital platform organizations and requesters (i.e. customers), the gig economy is reshaping our understanding of the working relationship. Competing narratives around gig work explore the supposed autonomy afforded to workers, the disruptive role of the algorithmic management function, and the challenges created by various legal ambiguities. This symposium aims to advance our understanding of this relatively novel phenomenon by examining key issues that exist in gig work and the most critical implications for HRM and employment relations scholarship. In addition to these perspectives, we explore several other contexts by sharing novel insights on the ramifications of gig working for information systems, conflict management, and legal debates. For organizations, our symposium examines the concept of algorithmic management in gig work, its role in implementing HRM activities, and its impact in shaping worker autonomy. For workers, we provide insights on how individuals may enact the autonomy provided to them by platforms, how workers may respond if expectations of flexibility are unmet, and the legal complexities arising from the fragmented nature of gig work. For requesters, we explore the novel role that customers hold in implementing HRM activities in gig work via rating mechanisms, and the subsequent implications for workers. Finally, our discussant will integrate the studies, draw theoretical and practical conclusions, and offer suggestions for advancing the topic.

KW - Gig economy

KW - Gig workers

KW - Performance Appraisal System

KW - engagement

U2 - 10.5465/AMBPP.2020.17167symposium

DO - 10.5465/AMBPP.2020.17167symposium

M3 - Conference abstract in proceedings

VL - 1

BT - Academy of Management Proceedings

PB - Academy of Management

ER -