The Drivers of Customer Satisfaction & Loyalty

Jacob Kjær Eskildsen; Kai Kristensen; Hans Jørn Juhl; Peder Østergaard

The Drivers of Customer Satisfaction & Loyalty

Jacob Kjær Eskildsen, Kai Kristensen, Hans Jørn Juhl, Peder Østergaard

Value of Intangibles

Research output: Contribution to conference › Paper › Research

Translated title of the contribution	The Drivers of Customer Satisfaction & Loyalty
Original language	English
Publication date	2003
Number of pages	8
Publication status	Published - 2003
Event	The 8th World Congress for Total Quality Management, Dubai - Duration: 6 Oct 2003 → 8 Oct 2003

Conference

Conference	The 8th World Congress for Total Quality Management, Dubai
Period	06/10/2003 → 08/10/2003

Keywords

HHÅ forskning

Cite this

@conference{1c0522d024ff11da834f000ea68e967b,

title = "The Drivers of Customer Satisfaction & Loyalty",

keywords = "HH{\AA} forskning, HH{\AA} forskning",

author = "Eskildsen, {Jacob Kj{\ae}r} and Kai Kristensen and Juhl, {Hans J{\o}rn} and Peder {\O}stergaard",

note = "Haves ikke HH{\AA}, i bestilling Sider: s. 1-8; The 8th World Congress for Total Quality Management, Dubai ; Conference date: 06-10-2003 Through 08-10-2003",

year = "2003",

language = "English",

}

TY - CONF

T1 - The Drivers of Customer Satisfaction & Loyalty

AU - Eskildsen, Jacob Kjær

AU - Kristensen, Kai

AU - Juhl, Hans Jørn

AU - Østergaard, Peder

N1 - Haves ikke HHÅ, i bestilling Sider: s. 1-8

PY - 2003

Y1 - 2003

KW - HHÅ forskning

M3 - Paper

T2 - The 8th World Congress for Total Quality Management, Dubai

Y2 - 6 October 2003 through 8 October 2003

ER -