Department of Management

The culture of ITIL: Values and implementation challenges

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Original languageEnglish
JournalInformation Systems Management
Volume35
Issue1
Pages (from-to)49-61
Number of pages13
ISSN1058-0530
DOIs
Publication statusPublished - 2018

    Research areas

  • ITIL, organizational culture, process improvement, standards

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ID: 143918021