The conversational (human?) voice of artificial intelligence

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review


Since the public launch of ChatGPT (3.5) in November 2022, the world has been in awe and fear of artificial intelligence. In this paper, ChatGPT, an example of conversational AI, is investigated from an ethnomethodological and conversational perspective. How our society cast and speak of AI has a bearing on how we perceive and interact with conversational AI. To understand how ChatGPT is cast in the social world is perspectivised through the agency question and the notion of anthropomorphism. Further, select articles and online text are drawn upon to qualify our understanding of ChatGPT as an example of conversational AI. To shed light on practices of ChatGPT-interaction, select human-ChatGPT interactions are analyzed. The analyses show that the AI displays conversational traits, but signs of demonstrating human-like intelligence and sentience remain an open question for future studies, despite a consistent user tendency to anthropomorphize the AI. CA scholarship plea for the use of Conversation Analysis as input for the design of future conversational AI. I concur to these voices and propose distinct development paths for further research within the realms of ethnomethodology and conversation analysis to qualify our design, understanding of and interaction with conversational AI.
Original languageEnglish
Title of host publicationConference Proceedings
Publication statusAccepted/In press - 2024


  • Artificial intelligence, chatGPT, agency, anthropomorphism, digital interaction

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