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Tailorable remote assistance with RemoteAssistKit: A study of and design response to remote assistance in the manufacturing industry

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

In this paper we present our findings from interviewing manufacturing employees about their remote assistance practices and requirements to remote assistance technology. We found that their needs were rather heterogeneous regarding mobility, camera setups and location of guidance. We built the prototype RemoteAssistKit (RAK) as a design response to their heterogeneous needs. RAK is a tailorable remote assistance solution, where different mobility modes, camera setups and locations of guidance can be explored and interchanged using a graphical user interface. RAK thus moves some of the design responsibility from the designer to the users, who are empowered to tailor remote assistance to their needs and preferences
Original languageDanish
Title of host publicationCollaboration Technologies and Social Computing : 25th International Conference, CRIWG+CollabTech 2019 Kyoto, Japan, September 4–6, 2019 Proceedings
EditorsHideyuki Nakanishi, Hironori Egi, Irene-Angelica Chounta, Hideyuki Takada, Satoshi Ichimura, Ulrich Hoppe
Number of pages15
Place of publicationCham
PublisherSpringer
Publication year2019
Pages80-95
ISBN (print)978-3-030-28010-9
ISBN (Electronic)978-3-030-28011-6
DOIs
Publication statusPublished - 2019
EventCollabTech: 25th International Conference on Collaboration Technologies and Social Computing - Kyoto, Japan
Duration: 4 Sep 20196 Sep 2019
http://www.collabtech.org/

Conference

ConferenceCollabTech
LandJapan
ByKyoto
Periode04/09/201906/09/2019
Internetadresse
SeriesLecture Notes in Computer Science
Volume11677
ISSN0302-9743

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