Department of Business Development and Technology

Sustainable enterprise excellence: Attribute-based assessment protocol

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

DOI

  • Tajammal Hussain, COMSATS University Islamabad, Business Developments and Technology Department
  • ,
  • Rick Edgeman
  • Jacob Eskildsen
  • Alaa Mohamed Shoukry, King Saud University, Riyadh , KSAWorkers University
  • ,
  • Showkat Gani, King Saud University, Riyadh

This paper is intended to design and provide a reliable and valid measurement instrument to aid organizations that wish to self-assess their performance and positioning relative to sustainable enterprise excellence. Recent research trends in performance excellence, quality management, and organizational sustainability have been directed towards integrated management systems (IMS). Sustainable Enterprise Excellence (SEE) is among these integrated management systems. SEE is undergoing ongoing development and its measurement scale is rudimentary, hence it lacks the more sophisticated sorts of measurement scales often used for organizational self-assessment purposes. A scientific approach is used herein to devise a more comprehensive SEE-oriented organizational assessment against six proposed performance results-oriented domains or constructs: governance and strategy, process implementation, sustainability performance, financial performance, innovation performance, and human capital performance. Each organizational performance construct is to be measured by ten attributes-based items. Maturity scale ratings that range from 0 to 10 reflect organizational performance relative to the associated item and the sum of item ratings across a construct reflects performance within the specific domain, the summation of the six construct scores then yields a measure of the overall organizational performance with respect to SEE. The assessment areas against which organization performance compares poorly suggest opportunities for improvement of associated business processes, the achievement of which will contribute to a sustainable future.

Original languageEnglish
Article number4097
JournalSustainability (Switzerland)
Volume10
Issue11
ISSN2071-1050
DOIs
Publication statusPublished - 8 Nov 2018

    Research areas

  • Business excellence, Capacity building, Governance, Human capital, Innovation, Process orientation, Scale development, Sustainability

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