Department of Management

Supporting Complaint Management with Artificial Intelligence

Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

  • Holger Roschk, Alborg Universitet, Austria
  • Masoumeh Hosseinpour
  • Golnaz Rezai, Université de Montréal + Concordia University, Canada
Original languageEnglish
Title of host publicationKünstliche Intelligenz im Dienstleistungsmanagement : Band 2 : Einsatzfelder. Akzeptanz. Kundeninteraktionen
Place of publicationWiesbaden
PublisherSpringer
Publication year2021
Pages213-232
ISBN (print)978-3-658-34325-5
ISBN (Electronic)978-3-658-34326-2
Publication statusPublished - 2021

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ID: 223618899