Supporting Complaint Management with Artificial Intelligence

Holger Roschk^*, Masoumeh Hosseinpour, Golnaz Rezai

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/proceeding › Book chapter › Research

Original language	English
Title of host publication	Künstliche Intelligenz im Dienstleistungsmanagement : Band 2 : Einsatzfelder. Akzeptanz. Kundeninteraktionen
Place of publication	Wiesbaden
Publisher	Springer
Publication date	2021
Pages	213-232
ISBN (Print)	978-3-658-34325-5
ISBN (Electronic)	978-3-658-34326-2
Publication status	Published - 2021

Cite this

@inbook{1ce3fa9218344720ac3d54fae0f4474c,

title = "Supporting Complaint Management with Artificial Intelligence",

author = "Holger Roschk and Masoumeh Hosseinpour and Golnaz Rezai",

year = "2021",

language = "English",

isbn = "978-3-658-34325-5",

pages = "213--232",

booktitle = "K{\"u}nstliche Intelligenz im Dienstleistungsmanagement",

publisher = "Springer",

address = "Netherlands",

}