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Socio-technical Betwixtness: Design Rationales for Health Care IT

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

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Socio-technical Betwixtness : Design Rationales for Health Care IT. / Bossen, Claus.

Designing Healthcare That Works: A Sociotechnical Approach. ed. / Mark S. Ackerman; Sean Goggins; Thomas Herrmann; Michael Prilla; Christian Stary. 1st Edition. ed. London, San Diego : Academic Press, 2017. p. 77-94.

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Harvard

Bossen, C 2017, Socio-technical Betwixtness: Design Rationales for Health Care IT. in MS Ackerman, S Goggins, T Herrmann, M Prilla & C Stary (eds), Designing Healthcare That Works: A Sociotechnical Approach. 1st Edition edn, Academic Press, London, San Diego, pp. 77-94.

APA

Bossen, C. (2017). Socio-technical Betwixtness: Design Rationales for Health Care IT. In M. S. Ackerman, S. Goggins, T. Herrmann, M. Prilla, & C. Stary (Eds.), Designing Healthcare That Works: A Sociotechnical Approach (1st Edition ed., pp. 77-94). Academic Press.

CBE

Bossen C. 2017. Socio-technical Betwixtness: Design Rationales for Health Care IT. Ackerman MS, Goggins S, Herrmann T, Prilla M, Stary C, editors. In Designing Healthcare That Works: A Sociotechnical Approach. 1st Edition ed. London, San Diego: Academic Press. pp. 77-94.

MLA

Bossen, Claus "Socio-technical Betwixtness: Design Rationales for Health Care IT"., Ackerman, Mark S., Goggins, Sean Herrmann, Thomas Prilla, Michael Stary, Christian (editors). Designing Healthcare That Works: A Sociotechnical Approach. 1st Edition udg., Chapter 5, London, San Diego: Academic Press. 2017, 77-94.

Vancouver

Bossen C. Socio-technical Betwixtness: Design Rationales for Health Care IT. In Ackerman MS, Goggins S, Herrmann T, Prilla M, Stary C, editors, Designing Healthcare That Works: A Sociotechnical Approach. 1st Edition ed. London, San Diego: Academic Press. 2017. p. 77-94

Author

Bossen, Claus. / Socio-technical Betwixtness : Design Rationales for Health Care IT. Designing Healthcare That Works: A Sociotechnical Approach. editor / Mark S. Ackerman ; Sean Goggins ; Thomas Herrmann ; Michael Prilla ; Christian Stary. 1st Edition. ed. London, San Diego : Academic Press, 2017. pp. 77-94

Bibtex

@inbook{71c18a91b42f46029f9a8698ed12e232,
title = "Socio-technical Betwixtness: Design Rationales for Health Care IT",
abstract = "This chapter focusses on two challenges for socio-technical design: Having to choose between different rationales for design, and the adequate understanding and depiction of the work to be redesigned. These two challenges betwixt the otherwise strong tenets of socio-technical design of pointing out the intrinsically social and technical interwovenness of design, and the necessity of including affected people and stakeholders in the design process. This betwixtness of socio-technical design is demonstrated by the analysis of two IT systems for healthcare: a foundational model for electronic healthcare records, and an IT system organizing hospital porters{\textquoteright} work. The conceptual background for the analysis of the cases is provided by a short introduction to different rationales for organizational design, and by pointing to the differences between a linear, rationalistic versus an interactional depiction of work.",
keywords = "clinical work, electronic health records, hospital porters, problem-oriented records, representations of work, socio-technical design, task management system, user involvement",
author = "Claus Bossen",
year = "2017",
language = "English",
isbn = "ISBN-13: 978-0128125830",
pages = "77--94",
editor = "Ackerman, {Mark S.} and Sean Goggins and Thomas Herrmann and Michael Prilla and Christian Stary",
booktitle = "Designing Healthcare That Works",
publisher = "Academic Press",
edition = "1st Edition",

}

RIS

TY - CHAP

T1 - Socio-technical Betwixtness

T2 - Design Rationales for Health Care IT

AU - Bossen, Claus

PY - 2017

Y1 - 2017

N2 - This chapter focusses on two challenges for socio-technical design: Having to choose between different rationales for design, and the adequate understanding and depiction of the work to be redesigned. These two challenges betwixt the otherwise strong tenets of socio-technical design of pointing out the intrinsically social and technical interwovenness of design, and the necessity of including affected people and stakeholders in the design process. This betwixtness of socio-technical design is demonstrated by the analysis of two IT systems for healthcare: a foundational model for electronic healthcare records, and an IT system organizing hospital porters’ work. The conceptual background for the analysis of the cases is provided by a short introduction to different rationales for organizational design, and by pointing to the differences between a linear, rationalistic versus an interactional depiction of work.

AB - This chapter focusses on two challenges for socio-technical design: Having to choose between different rationales for design, and the adequate understanding and depiction of the work to be redesigned. These two challenges betwixt the otherwise strong tenets of socio-technical design of pointing out the intrinsically social and technical interwovenness of design, and the necessity of including affected people and stakeholders in the design process. This betwixtness of socio-technical design is demonstrated by the analysis of two IT systems for healthcare: a foundational model for electronic healthcare records, and an IT system organizing hospital porters’ work. The conceptual background for the analysis of the cases is provided by a short introduction to different rationales for organizational design, and by pointing to the differences between a linear, rationalistic versus an interactional depiction of work.

KW - clinical work

KW - electronic health records

KW - hospital porters

KW - problem-oriented records

KW - representations of work

KW - socio-technical design

KW - task management system

KW - user involvement

UR - https://www.amazon.com/Designing-Healthcare-That-Works-Sociotechnical/dp/0128125837/ref=mt_paperback?_encoding=UTF8&me=

M3 - Book chapter

SN - ISBN-13: 978-0128125830

SN - ISBN-10: 0128125837

SP - 77

EP - 94

BT - Designing Healthcare That Works

A2 - Ackerman, Mark S.

A2 - Goggins, Sean

A2 - Herrmann, Thomas

A2 - Prilla, Michael

A2 - Stary, Christian

PB - Academic Press

CY - London, San Diego

ER -