Department of Management

Resources, Capabilities and Public Value Creation in a Healthcare IT Project—an Action Research Study

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Purpose—This paper reports an action research study about an optimization project related to healthcare IT implemented on the Faroe Islands. The purpose was to investigate how public value creation can be managed in a healthcare setting, taking a resource-based view, and to answer the following research question: How can a resource-based view enhance our understanding of public value creation?

Design/methodology/approach—The research was designed as an action research project with two action research cycles. The goal of the project was to optimize an existing integrated healthcare IT system. Data from the two action research cycles were analyzed in an iterative process using a model for public value creation for thematic analysis. Tables were used to structure the findings and explore the relationships between resource, capability and public value dimensions.

Findings—First, the theoretical contribution is a contextualized model relating resources, capabilities and public value creation. Second, the application of the model in the Faroese healthcare setting shows the use of the action research approach to solve a practical public value creation problem, simultaneously contributing a contextualized model of public value creation to the knowledge base.

Practical implications—This study suggests an approach to involving actors in public value creation in healthcare IT projects by focusing on the resource, capability and public value dimensions.

Originality/value—The present research studied real problems in a real setting, thus providing distinct ideas for improving public value creation through the direct engagement of researchers.

Keywords: Action research, Benefits management, Business value management, Capability, Healthcare, Resource-based view
Original languageEnglish
JournalInternational Journal of Managing Projects in Business
Pages (from-to)131-149
Number of pages19
Publication statusPublished - Jan 2021

    Research areas

  • Action research, Benefits management, Business value management, Capability, Healthcare, Resource-based view

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