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Final published version
Performance information can facilitate user choice of public services and enhance accountability. However, the public sector’s multiple performance dimensions create a potential for order effects on users’ responses to information arising from the sequence of information reporting. We assess order effects using a randomized survey experiment. In a school performance scenario, we find recency effects meaning that information late in a sequence impacts more than the same information placed earlier on. The findings suggest the potential for strategic presentation of information by providers but also a beneficial nudge to help users focus on performance dimensions most salient to them.
Original language | English |
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Journal | Public Management Review |
Volume | 24 |
Issue | 1 |
Pages (from-to) | 142-157 |
Number of pages | 16 |
ISSN | 1471-9037 |
DOIs | |
Publication status | Published - 2022 |
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ID: 192489362