Department of Political Science

Public Service Motivation and its Implications for Public Service

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Standard

Public Service Motivation and its Implications for Public Service. / Andersen, Lotte Bøgh; Jensen, Ulrich Thy; Kjeldsen, Anne Mette.

The Palgrave Handbook of the Public Servant. ed. / Helen Sullivan; Helen Dickinson; Hayley Henderson. Cham : Palgrave Macmillan, 2021. p. 241-258.

Research output: Contribution to book/anthology/report/proceedingBook chapterResearchpeer-review

Harvard

Andersen, LB, Jensen, UT & Kjeldsen, AM 2021, Public Service Motivation and its Implications for Public Service. in H Sullivan, H Dickinson & H Henderson (eds), The Palgrave Handbook of the Public Servant. Palgrave Macmillan, Cham, pp. 241-258. https://doi.org/10.1007/978-3-030-29980-4_81

APA

Andersen, L. B., Jensen, U. T., & Kjeldsen, A. M. (2021). Public Service Motivation and its Implications for Public Service. In H. Sullivan, H. Dickinson, & H. Henderson (Eds.), The Palgrave Handbook of the Public Servant (pp. 241-258). Palgrave Macmillan. https://doi.org/10.1007/978-3-030-29980-4_81

CBE

Andersen LB, Jensen UT, Kjeldsen AM. 2021. Public Service Motivation and its Implications for Public Service. Sullivan H, Dickinson H, Henderson H, editors. In The Palgrave Handbook of the Public Servant. Cham: Palgrave Macmillan. pp. 241-258. https://doi.org/10.1007/978-3-030-29980-4_81

MLA

Andersen, Lotte Bøgh, Ulrich Thy Jensen, and Anne Mette Kjeldsen "Public Service Motivation and its Implications for Public Service"., Sullivan, Helen Dickinson, Helen Henderson, Hayley (editors). The Palgrave Handbook of the Public Servant. Cham: Palgrave Macmillan. 2021, 241-258. https://doi.org/10.1007/978-3-030-29980-4_81

Vancouver

Andersen LB, Jensen UT, Kjeldsen AM. Public Service Motivation and its Implications for Public Service. In Sullivan H, Dickinson H, Henderson H, editors, The Palgrave Handbook of the Public Servant. Cham: Palgrave Macmillan. 2021. p. 241-258 https://doi.org/10.1007/978-3-030-29980-4_81

Author

Andersen, Lotte Bøgh ; Jensen, Ulrich Thy ; Kjeldsen, Anne Mette. / Public Service Motivation and its Implications for Public Service. The Palgrave Handbook of the Public Servant. editor / Helen Sullivan ; Helen Dickinson ; Hayley Henderson. Cham : Palgrave Macmillan, 2021. pp. 241-258

Bibtex

@inbook{52f80f6230084212a363d3e6f0a38b77,
title = "Public Service Motivation and its Implications for Public Service",
abstract = "Public service motivation is individuals{\textquoteright} orientation toward delivering services to people with a purpose to do good for others and society. This type of motivation is especially relevant for public servants because it affects behavior and performance in public, nonprofit, and private provision of public services. Research consistently shows that public service motivation increases individual and organizational performance if public service providers agree with the values of the public service organizations in which they work and see the societal impact potential in their jobs. Public service motivation can be cultivated by leadership, especially if the general governance context is based on trust. Finally, public service motivation can contribute to attracting and retaining individuals in public service provision, and these individuals are socialized to prioritize doing good for others and society as part of their public service careers. This implies that public service motivation has great potential for contributing to better public service delivery, but the literature suggests that it depends on factors such as governance context. Public service motivation can have dark sides if it adds to the job demands in a context with sparse resources, an aspect that emphasizes the role of leadership.",
author = "Andersen, {Lotte B{\o}gh} and Jensen, {Ulrich Thy} and Kjeldsen, {Anne Mette}",
year = "2021",
doi = "10.1007/978-3-030-29980-4_81",
language = "English",
isbn = "978-3-030-29979-8",
pages = "241--258",
editor = "Helen Sullivan and Helen Dickinson and Hayley Henderson",
booktitle = "The Palgrave Handbook of the Public Servant",
publisher = "Palgrave Macmillan",

}

RIS

TY - CHAP

T1 - Public Service Motivation and its Implications for Public Service

AU - Andersen, Lotte Bøgh

AU - Jensen, Ulrich Thy

AU - Kjeldsen, Anne Mette

PY - 2021

Y1 - 2021

N2 - Public service motivation is individuals’ orientation toward delivering services to people with a purpose to do good for others and society. This type of motivation is especially relevant for public servants because it affects behavior and performance in public, nonprofit, and private provision of public services. Research consistently shows that public service motivation increases individual and organizational performance if public service providers agree with the values of the public service organizations in which they work and see the societal impact potential in their jobs. Public service motivation can be cultivated by leadership, especially if the general governance context is based on trust. Finally, public service motivation can contribute to attracting and retaining individuals in public service provision, and these individuals are socialized to prioritize doing good for others and society as part of their public service careers. This implies that public service motivation has great potential for contributing to better public service delivery, but the literature suggests that it depends on factors such as governance context. Public service motivation can have dark sides if it adds to the job demands in a context with sparse resources, an aspect that emphasizes the role of leadership.

AB - Public service motivation is individuals’ orientation toward delivering services to people with a purpose to do good for others and society. This type of motivation is especially relevant for public servants because it affects behavior and performance in public, nonprofit, and private provision of public services. Research consistently shows that public service motivation increases individual and organizational performance if public service providers agree with the values of the public service organizations in which they work and see the societal impact potential in their jobs. Public service motivation can be cultivated by leadership, especially if the general governance context is based on trust. Finally, public service motivation can contribute to attracting and retaining individuals in public service provision, and these individuals are socialized to prioritize doing good for others and society as part of their public service careers. This implies that public service motivation has great potential for contributing to better public service delivery, but the literature suggests that it depends on factors such as governance context. Public service motivation can have dark sides if it adds to the job demands in a context with sparse resources, an aspect that emphasizes the role of leadership.

U2 - 10.1007/978-3-030-29980-4_81

DO - 10.1007/978-3-030-29980-4_81

M3 - Book chapter

SN - 978-3-030-29979-8

SP - 241

EP - 258

BT - The Palgrave Handbook of the Public Servant

A2 - Sullivan, Helen

A2 - Dickinson, Helen

A2 - Henderson, Hayley

PB - Palgrave Macmillan

CY - Cham

ER -