Department of Management

Portfolio optimization and performance evaluation: An application to a customer portfolio

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Based on an exclusive business-to-business database comprising nearly 1,000 customers, the applicability of portfolio analysis is documented, and it is examined how such an optimization analysis can be used to explore the growth potential of a company. As opposed to any previous analyses, optimal customer portfolios are determined, and it is shown how marketing decision-makers can use this information in their marketing strategies to optimize the revenue growth of the company. Finally, our analysis is the first analysis which applies portfolio based methods to measure customer performance, and it is shown how these performance measures complement the optimization analysis.
Original languageEnglish
JournalJournal of Marketing Analytics
Pages (from-to)156–173
Number of pages18
Publication statusPublished - 2013

    Research areas

  • OR in marketing, Business Analytics, Revenue Management, Quadratic Programming

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