Perceived Organizational Reputation and Employee Outcomes: Looking in the Organizational Mirror, What do Employees See?

Mette Østergaard Pedersen; Lotte Bøgh Andersen; Daniel Skov Gregersen; Heidi Houlberg Salomonsen

doi:10.1177/0734371X251314488

Perceived Organizational Reputation and Employee Outcomes: Looking in the Organizational Mirror, What do Employees See?

Mette Østergaard Pedersen, Lotte Bøgh Andersen, Daniel Skov Gregersen, Heidi Houlberg Salomonsen

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaper › Journal article › Research › peer-review

Abstract

Bureaucratic Reputation Theory focuses on external stakeholders, but it is plausible that reputation also plays an important role for internal stakeholders. This article therefore asks whether employees’ perception of their organization’s reputation matters for their organizational identification and job satisfaction. Based on a balanced panel with 193 employees from three Danish agencies surveyed in 2019 and 2020, the article finds that employees’ perception of their organization’s reputation relates positively to their job satisfaction and that this relation is partly mediated by employee’s identification with their organization. In addition to being important externally, this implies that organizational reputation is also a managerial asset in public organizations.

Original language	English
Journal	Review of Public Personnel Administration
ISSN	0734-371X
DOIs	https://doi.org/10.1177/0734371X251314488
Publication status	Published - 2025

Keywords

Employee perceived reputation
agencies
job satisfaction
organizational identification

Access to Document

10.1177/0734371X251314488

Cite this

@article{3da8a9bf330743b4a553494c841acf9d,

title = "Perceived Organizational Reputation and Employee Outcomes: Looking in the Organizational Mirror, What do Employees See?",

abstract = "Bureaucratic Reputation Theory focuses on external stakeholders, but it is plausible that reputation also plays an important role for internal stakeholders. This article therefore asks whether employees{\textquoteright} perception of their organization{\textquoteright}s reputation matters for their organizational identification and job satisfaction. Based on a balanced panel with 193 employees from three Danish agencies surveyed in 2019 and 2020, the article finds that employees{\textquoteright} perception of their organization{\textquoteright}s reputation relates positively to their job satisfaction and that this relation is partly mediated by employee{\textquoteright}s identification with their organization. In addition to being important externally, this implies that organizational reputation is also a managerial asset in public organizations.",

keywords = "Employee perceived reputation, agencies, job satisfaction, organizational identification",

author = "Pedersen, {Mette {\O}stergaard} and Andersen, {Lotte B{\o}gh} and Gregersen, {Daniel Skov} and Salomonsen, {Heidi Houlberg}",

year = "2025",

doi = "10.1177/0734371X251314488",

language = "English",

journal = "Review of Public Personnel Administration",

issn = "0734-371X",

publisher = "SAGE Publications Inc.",

}

Perceived Organizational Reputation and Employee Outcomes: Looking in the Organizational Mirror, What do Employees See? / Pedersen, Mette Østergaard; Andersen, Lotte Bøgh ; Gregersen, Daniel Skov et al.
In: Review of Public Personnel Administration, 2025.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaper › Journal article › Research › peer-review