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Opportunities and challenges for creating a digital payments ecosystem: A case of auto-rickshaw and cabdrivers in India

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DOI

The aim of this doctoral study is to generate knowledge on how the digital payments ecosystem in India can be (re)designed to benefit the poor. This is not to say that that digital money offers the best solution to drivers' financial problems. Rather, choosing to use cash for financial transactions is different from an inevitable dependence on cash. This study, therefore, situates digital payments within the broader ecosystem of financial practices and 'acceptance network' of digital (card or mobile-based) money. It shows how different parts of the ecosystem are shaped by practices of the poor and need to be integrated for digital payments to be usable and beneficial for the poor in substantive terms.

Original languageEnglish
Title of host publicationMobileHCI 2018 - Beyond Mobile : The Next 20 Years - 20th International Conference on Human-Computer Interaction with Mobile Devices and Services, Conference Proceedings Adjunct
Number of pages3
PublisherAssociation for Computing Machinery
Publication year3 Sep 2018
Pages446-448
ISBN (Electronic)9781450359412
DOIs
Publication statusPublished - 3 Sep 2018
Event20th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2018 - Barcelona, Spain
Duration: 3 Sep 20186 Sep 2018

Conference

Conference20th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2018
LandSpain
ByBarcelona
Periode03/09/201806/09/2018
SponsorACM Special Interest Group on Computer-Human Interaction (SIGCHI)

    Research areas

  • Digitization, Ecosystem, Ethnography, Financial practices, Mobile application, Platform economy

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