Department of Management

My choice, your problem? Mandating IT use in large organisational networks

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  • Andrea Carugati
  • Walter Fernández, University of New South Wales, Australia
  • Lapo Mola, SKEMA Business School, Italy
  • Cecilia Rossignoli, University of Verona, Italy
On the basis of a four‐year exploratory study of a mandatory information systems implementation by an Italian, multibillion‐dollar dairy cooperative with 2200 members, this paper describes how key stakeholders engage in dynamic transformation processes that shape the technology, the users' practices and the organisation itself. In doing so, this study responds to calls for process‐oriented longitudinal explorations and suggests an alternative path of adoption in which the technology becomes the reification of a bi‐directional discourse about the transformation of practices for the entire network of organisations. In presenting this alternative path, this study unveils a five‐phase change process that both altered perceptions of the technology and its possibilities at the same time resolving tensions among the drivers and users of the mandated system.
Original languageEnglish
JournalInformation Systems Journal
Pages (from-to)6-47
Number of pages42
Publication statusPublished - 2018

    Research areas

  • IT-mediated transformation, agribusiness, exploratory case study, institutional processes, mandated systems, process studies of change

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