Modelling the relationship between customer satisfaction, customer loyalty and performance

Kai Kristensen; Hans Jørn Juhl

Modelling the relationship between customer satisfaction, customer loyalty and performance

Value of Intangibles

Research output: Contribution to conference › Paper › Research

Translated title of the contribution	Modelling the relationship between customer satisfaction, customer loyalty and performance
Original language	English
Publication date	1997
Publication status	Published - 1997
Event	International Symposium on Manufacturing Management, Auckland, New Zealand - Duration: 16 Nov 1997 → 21 Nov 1997

Conference

Conference	International Symposium on Manufacturing Management, Auckland, New Zealand
Period	16/11/1997 → 21/11/1997

Keywords

HHÅ forskning
MAPP

Cite this

@conference{de0e677024fe11da834f000ea68e967b,

title = "Modelling the relationship between customer satisfaction, customer loyalty and performance",

keywords = "HH{\AA} forskning, MAPP, HH{\AA} forskning, MAPP",

author = "Kai Kristensen and Juhl, {Hans J{\o}rn}",

note = "Haves ikke HH{\AA}; International Symposium on Manufacturing Management, Auckland, New Zealand ; Conference date: 16-11-1997 Through 21-11-1997",

year = "1997",

language = "English",

}

TY - CONF

T1 - Modelling the relationship between customer satisfaction, customer loyalty and performance

AU - Kristensen, Kai

AU - Juhl, Hans Jørn

N1 - Haves ikke HHÅ

PY - 1997

Y1 - 1997

KW - HHÅ forskning

KW - MAPP

KW - HHÅ forskning

KW - MAPP

M3 - Paper

T2 - International Symposium on Manufacturing Management, Auckland, New Zealand

Y2 - 16 November 1997 through 21 November 1997

ER -