Medical Secretaries and Electronic Patient Records: Invisible work and its future?

Research output: Other contributionNet publication - Internet publicationCommunication


SUMMARY: The upgrade plan for the new electronic patient record (EPR) was changed by the ITdepartment a few weeks after taking it into use. It was the first time for the Regional Hospital to implement a comprehensive EPR and unexpectedly medical secretaries, not performance, IT-bugs, or resistance by physicians, were the main challenge. Their functionality for transcription, coding and finalizing patient records was slow, and they could not keep up with the workload. Despite hiring outside help, physicians and nurses at the hospital found themselves lacking updated records and voiced their discontent. Software patches resolving some of the medical secretaries’ problems with the EPR were implemented immediately, and the first, planned upgrade of the EPR a month later was changed to focus solely on the remainder of the medical secretaries’ problems caused by the new EPR.
For a moment, the work of medical secretaries, otherwise often taken for granted, became visible.
Original languageEnglish
Publication dateAug 2012
Publication statusPublished - Aug 2012

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