School of Communication and Culture

TY - GEN

T1 - Mediating Intimacy with DearBoard: a Co-Customizable Keyboard for Everyday Messaging

AU - Griggio, Carla Florencia

AU - Sato, Arissa J.

AU - Mackay, Wendy

AU - Yatani, Koji

PY - 2021/5

Y1 - 2021/5

N2 - Co-customizations are collaborative customizations in messaging apps that all conversation members can view and change, e.g. the color of chat bubbles on Facebook Messenger. Co-customizations grant new opportunities for expressing intimacy; however, most apps offer private customizations only. To investigate how people in close relationships integrate co-customizations into their established communication app ecosystems, we built DearBoard: an Android keyboard that allows two people to co-customize its color theme and a toolbar of expression shortcuts (emojis and GIFs). In a 5-week field study with 18 pairs of couples, friends, and relatives, participants expressed their shared interests, history, and knowledge of each other through co-customizations that served as meaningful decorations, interface optimizations, conversation themes, and non-verbal channels for playful, affectionate interactions. The co-ownership of the co-customizations invited participants to negotiate who customizes what and for whom they customize. We discuss how co-customizations mediate intimacy through place-making efforts and suggest design opportunities.

AB - Co-customizations are collaborative customizations in messaging apps that all conversation members can view and change, e.g. the color of chat bubbles on Facebook Messenger. Co-customizations grant new opportunities for expressing intimacy; however, most apps offer private customizations only. To investigate how people in close relationships integrate co-customizations into their established communication app ecosystems, we built DearBoard: an Android keyboard that allows two people to co-customize its color theme and a toolbar of expression shortcuts (emojis and GIFs). In a 5-week field study with 18 pairs of couples, friends, and relatives, participants expressed their shared interests, history, and knowledge of each other through co-customizations that served as meaningful decorations, interface optimizations, conversation themes, and non-verbal channels for playful, affectionate interactions. The co-ownership of the co-customizations invited participants to negotiate who customizes what and for whom they customize. We discuss how co-customizations mediate intimacy through place-making efforts and suggest design opportunities.

KW - CMC, mediated intimacy, close relationships, soft keyboard, co-customizations, ecosystems of communication apps, communication places, emoji, GIF

UR - https://youtu.be/hgPL86aaz5Y

U2 - 10.1145/3411764.3445757

DO - 10.1145/3411764.3445757

M3 - Article in proceedings

BT - CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery

ER -