Department of Management

Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearch

Standard

Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry. / Østergaard, Peder; Juhl, Hans Jørn; Kristensen, Kai; Eskildsen, Jacob Kjær.

Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. 2003. p. 1-28.

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearch

Harvard

Østergaard, P, Juhl, HJ, Kristensen, K & Eskildsen, JK 2003, Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry. in Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. pp. 1-28, 7th International Conference: Corporate Reputation, Image, and Identity / Reputation Institute, Manchester, United Kingdom, 22/05/2003.

APA

Østergaard, P., Juhl, H. J., Kristensen, K., & Eskildsen, J. K. (2003). Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry. In Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity (pp. 1-28)

CBE

Østergaard P, Juhl HJ, Kristensen K, Eskildsen JK. 2003. Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry. In Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. pp. 1-28.

MLA

Østergaard, Peder et al. "Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry". Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. 2003, 1-28.

Vancouver

Østergaard P, Juhl HJ, Kristensen K, Eskildsen JK. Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry. In Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. 2003. p. 1-28

Author

Østergaard, Peder ; Juhl, Hans Jørn ; Kristensen, Kai ; Eskildsen, Jacob Kjær. / Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry. Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity. 2003. pp. 1-28

Bibtex

@inproceedings{138dc71024ff11da834f000ea68e967b,
title = "Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry",
keywords = "EPSI model, Image, Loyalty, Automobile Industry, Denmark, HH{\AA} forskning, EPSI model, Image, Loyalty, Automobile Industry, Denmark, HH{\AA} forskning",
author = "Peder {\O}stergaard and Juhl, {Hans J{\o}rn} and Kai Kristensen and Eskildsen, {Jacob Kj{\ae}r}",
note = "Artiklen haves i ringbind p{\aa} L{\ae}sesalen - Research@asb",
year = "2003",
language = "English",
pages = "1--28",
booktitle = "Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity",

}

RIS

TY - GEN

T1 - Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry

AU - Østergaard, Peder

AU - Juhl, Hans Jørn

AU - Kristensen, Kai

AU - Eskildsen, Jacob Kjær

N1 - Artiklen haves i ringbind på Læsesalen - Research@asb

PY - 2003

Y1 - 2003

KW - EPSI model

KW - Image

KW - Loyalty

KW - Automobile Industry

KW - Denmark

KW - HHÅ forskning

KW - EPSI model

KW - Image

KW - Loyalty

KW - Automobile Industry

KW - Denmark

KW - HHÅ forskning

M3 - Article in proceedings

SP - 1

EP - 28

BT - Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity

ER -