@inproceedings{138dc71024ff11da834f000ea68e967b,
title = "Measuring Customer Satisfaction and Loyalty in the Danish Automobile Industry",
keywords = "EPSI model, Image, Loyalty, Automobile Industry, Denmark, HH{\AA} forskning, EPSI model, Image, Loyalty, Automobile Industry, Denmark, HH{\AA} forskning",
author = "Peder {\O}stergaard and Juhl, {Hans J{\o}rn} and Kai Kristensen and Eskildsen, {Jacob Kj{\ae}r}",
note = "Artiklen haves i ringbind p{\aa} L{\ae}sesalen - Research@asb; 7th International Conference: Corporate Reputation, Image, and Identity / Reputation Institute ; Conference date: 22-05-2003 Through 24-05-2003",
year = "2003",
language = "English",
pages = "1--28",
booktitle = "Proceedings of the 7th International Conference: Corporate Reputation, Image, and Identity",
}