This paper adds to the research on digitization and money in HCI. By presenting a case of rickshaw drivers in India and their use of Ola, an app-based taxi service like Uber, and Ola Money, an embedded m-wallet, this paper makes a threefold contribution. First, it shows how cash and digital money are not simply different manifestations of the ‘same’money for users. They provide distinct affordances and have different meanings and values, yielding rich insights for design. Second, it seeks to highlight the hidden work done by users around making digital money ‘work’for them. In doing so, it calls for a broader understanding of ‘moneywork’that goes beyond a temporal analysis, through the concept of ‘mobility work’. Finally, it highlights the role of ‘friction’in design. Friction is crucial to users’ negotiation of the trade-off between consumption and saving, and can be leveraged to provoke reflection and user-awareness.
Original language
English
Article number
5
Journal
International Journal of Mobile Human Computer Interaction
20th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2018 - Barcelona, Spain Duration: 3 Sept 2018 → 6 Sept 2018
Conference
Conference
20th International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2018
Country
Spain
City
Barcelona
Period
03/09/2018 → 06/09/2018
Sponsor
ACM Special Interest Group on Computer-Human Interaction (SIGCHI)