Department of Psychology and Behavioural Sciences

Increasing public debt collection with nudging: Results of two natural field experiments

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  • Niels Holm Jensen
  • ,
  • Lisbeth Fyhn Nielsen, Borgerservice, Århus Kommune, Denmark
  • Stephan Rasmussen, Borgerservice, Århus Kommune, Denmark
Using two natural field experiments, we tested whether nudging could contribute as a cost-free instrument to increase voluntary public debt collection. We manipulated standard reminder notices sent to two samples (N = 396 and N = 549) with public debt in a municipality in Denmark, a country with a high tax morale. Results from both studies showed that initial debt payment rates were significantly higher in intervention groups receiving a simplified, kind, and attractive reminder notice as compared to a control groups receiving a standard and complex reminder notice. The results suggest that nudging may contribute to public debt collection.
Original languageEnglish
JournalScandinavian Journal of Public Administration
Pages (from-to)45-64
Number of pages20
Publication statusPublished - 2018

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