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Hybrid Meetings in the Modern Workplace: Stories of Success and Failure

Research output: Contribution to conferencePaperResearchpeer-review

  • Banu Saatci
  • ,
  • Roman Rädle
  • ,
  • Sean Rintel, Microsoft Research, Cambridge, United Kingdom
  • Kenton O'Hara, Microsoft Research, Cambridge, UK, United Kingdom
  • Clemens Nylandsted Klokmose
Hybrid meetings, in which co-located and remote participants connect via video or/audio, have become ubiquitous in the globalized modern workplace. Despite, or perhaps because of this ubiquity, conducting hybrid meetings is not straightforward. In this paper, we investigate the opportunities and challenges of hybrid meetings. We conducted a multi-site study of hybrid meetings in two global software companies in Europe, using participant observation, semi-structured interviews and video-analysis. Our findings show that there is a significant diversity in formats and requirements for hybrid meetings in different working environments. Further, hybrid meeting participants perceive and handle a range of both expected and emergent problems. While some problems can be attributed to difficulties or failures of technical infrastructure, others arise out of asymmetries of interaction and social and cultural context across the co-located and remote settings. We argue that managing these asymmetries is key to a successful hybrid meeting.
Original languageEnglish
Publication year8 Aug 2019
Number of pages17
Publication statusPublished - 8 Aug 2019
EventInternational Conference on Collaboration and Technology: Collaboration Technologies and Social Computing - Kyoto, Japan
Duration: 3 Sept 20196 Sept 2019


ConferenceInternational Conference on Collaboration and Technology
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    Research areas

  • Hybrid meetings, Remote collaboration, Video conferencing

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