Department of Management

How Open Crowds Self Organize

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Standard

How Open Crowds Self Organize. / Majchrzak, Ann; Malhotra, Arvind; Zaggl, Michael Andreas.

In: Academy of Management Discoveries, Vol. 7, No. 1, 03.2021, p. 104-129.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

Harvard

Majchrzak, A, Malhotra, A & Zaggl, MA 2021, 'How Open Crowds Self Organize', Academy of Management Discoveries, vol. 7, no. 1, pp. 104-129. https://doi.org/10.5465/amd.2018.0087

APA

Majchrzak, A., Malhotra, A., & Zaggl, M. A. (2021). How Open Crowds Self Organize. Academy of Management Discoveries, 7(1), 104-129. https://doi.org/10.5465/amd.2018.0087

CBE

Majchrzak A, Malhotra A, Zaggl MA. 2021. How Open Crowds Self Organize. Academy of Management Discoveries. 7(1):104-129. https://doi.org/10.5465/amd.2018.0087

MLA

Majchrzak, Ann, Arvind Malhotra, and Michael Andreas Zaggl. "How Open Crowds Self Organize". Academy of Management Discoveries. 2021, 7(1). 104-129. https://doi.org/10.5465/amd.2018.0087

Vancouver

Majchrzak A, Malhotra A, Zaggl MA. How Open Crowds Self Organize. Academy of Management Discoveries. 2021 Mar;7(1):104-129. https://doi.org/10.5465/amd.2018.0087

Author

Majchrzak, Ann ; Malhotra, Arvind ; Zaggl, Michael Andreas. / How Open Crowds Self Organize. In: Academy of Management Discoveries. 2021 ; Vol. 7, No. 1. pp. 104-129.

Bibtex

@article{0f3b13e7a67644e5a6531e3ef01618de,
title = "How Open Crowds Self Organize",
abstract = "The ability of open crowds to produce useful and novel solutions is of significant research and practical interest. Much of the existing research has assumed that crowd participants approach problem-solving autonomously and independently of each other. In Stack Exchange, we explored problems posted by open crowds and the sequences of suggestions and comments leading up to a solution that is novel and judged by the solution seeker as useful for solving the problem. In the sequences of suggestions, we find indications of self-organization as the crowd emergently accumulates knowledge in specific patterns that are more likely to lead to accepted solutions. The patterns contain positive and negative forms of feedback ensuring that the crowd will, on its own without external governance intervention, engage in actions that eventually lead to accepted solutions. In total, based on the observed knowledge accumulation patterns, three self-organization principles were derived and incorporated into a theory of self-organization for creative solution generation in open crowds. Our theory development suggests implications for research on open crowds specifically, as well as for research on new organizational forms.",
author = "Ann Majchrzak and Arvind Malhotra and Zaggl, {Michael Andreas}",
year = "2021",
month = mar,
doi = "10.5465/amd.2018.0087",
language = "English",
volume = "7",
pages = "104--129",
journal = "Academy of Management Discoveries",
issn = "2168-1007",
publisher = "Academy of Management",
number = "1",

}

RIS

TY - JOUR

T1 - How Open Crowds Self Organize

AU - Majchrzak, Ann

AU - Malhotra, Arvind

AU - Zaggl, Michael Andreas

PY - 2021/3

Y1 - 2021/3

N2 - The ability of open crowds to produce useful and novel solutions is of significant research and practical interest. Much of the existing research has assumed that crowd participants approach problem-solving autonomously and independently of each other. In Stack Exchange, we explored problems posted by open crowds and the sequences of suggestions and comments leading up to a solution that is novel and judged by the solution seeker as useful for solving the problem. In the sequences of suggestions, we find indications of self-organization as the crowd emergently accumulates knowledge in specific patterns that are more likely to lead to accepted solutions. The patterns contain positive and negative forms of feedback ensuring that the crowd will, on its own without external governance intervention, engage in actions that eventually lead to accepted solutions. In total, based on the observed knowledge accumulation patterns, three self-organization principles were derived and incorporated into a theory of self-organization for creative solution generation in open crowds. Our theory development suggests implications for research on open crowds specifically, as well as for research on new organizational forms.

AB - The ability of open crowds to produce useful and novel solutions is of significant research and practical interest. Much of the existing research has assumed that crowd participants approach problem-solving autonomously and independently of each other. In Stack Exchange, we explored problems posted by open crowds and the sequences of suggestions and comments leading up to a solution that is novel and judged by the solution seeker as useful for solving the problem. In the sequences of suggestions, we find indications of self-organization as the crowd emergently accumulates knowledge in specific patterns that are more likely to lead to accepted solutions. The patterns contain positive and negative forms of feedback ensuring that the crowd will, on its own without external governance intervention, engage in actions that eventually lead to accepted solutions. In total, based on the observed knowledge accumulation patterns, three self-organization principles were derived and incorporated into a theory of self-organization for creative solution generation in open crowds. Our theory development suggests implications for research on open crowds specifically, as well as for research on new organizational forms.

U2 - 10.5465/amd.2018.0087

DO - 10.5465/amd.2018.0087

M3 - Journal article

VL - 7

SP - 104

EP - 129

JO - Academy of Management Discoveries

JF - Academy of Management Discoveries

SN - 2168-1007

IS - 1

ER -