Department of Management

Fejlprocenter, klager og kundetilfredshed i den danske bilbranche

Research output: Contribution to book/anthology/report/proceedingBook chapterResearch

Original languageDanish
Title of host publicationTotal Quality Management - Børsen Ledelseshåndbøger
EditorsKai Kristensen og Henrik D. Sørensen (red.)
Number of pages3
Place of publicationKøbenhavn
PublisherBørsen Forum A/S
Publication year2003
PagesAfsn. 9.5
Publication statusPublished - 2003

    Research areas

  • Image, Kundetilfredshed, Loyalitet, FDM, Klager

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ID: 32295368