Department of Management

Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  • Andrea Carugati
  • Lapo Mola, University of Verona, Italy
  • Loic Ple, IESEG School of Management (LEM-CNRS)
  • ,
  • Marion Lauwers, Universite Catholique de Lille
  • ,
  • Antonio Giangreco, IESEG, IESEG - School of Management, France
When looking at changes in IT adoption and use in organisations, our
theories rely – for the most part – on slow adoption timespans or – to a
lesser extent – abrupt crises of short duration. We lack a model of IT
adoption during a crisis of extended duration. This paper tackles this gap
by looking at the IT-explorative and -exploitative teaching-related
practices of university lecturers in response to the COVID-19 crisis.
Based on qualitative data from three European higher education
institutions and their responses to the COVID-19 crisis, we propose a
process model of IT exploration/exploitation under a condition of
extended crisis. The model shows that IT use and practices in response
to a prolonged crisis go through phases, presenting predictable
challenges that management can alleviate with a well-timed approach.
Original languageEnglish
JournalEuropean Journal of Information Systems
Pages (from-to)762-777
Number of pages16
Publication statusPublished - 1 Nov 2020

    Research areas

  • COVID-19 crisis, IT uses, Kieran Conboy, Kieran Conboy and Michael Myers, Michael Myers, Pär Ågerfalk, crisis management, exploitation, exploration, practices, process model

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