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Experiencing Security in Interaction Design

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  • Department of Computer Science
Security is experienced differently in different contexts. This paper argues that in everyday situations, users base their security decisions on a mix of prior experiences. When approaching security and interaction design from an experience approach, tools that help bring out such relevant experiences for design are needed. This paper reports on how Prompted exploration workshops and Acting out security were developed to target such experiences when iteratively designing a mobile digital signature solution in a participatory design process. We discuss how these tools helped the design process and illustrate how the tangibility of such tools matters. We further demonstrate how the approach grants access to non-trivial insights into people's security experience. We point out how the specific context is essential for exploring the space between experience and expectations, and we illustrate how people activate their collections of security experiences rather than deploying one security strategy in all situations.
Original languageEnglish
Title of host publicationProceedings of the 2011 annual Conference on Human Factors in Computing Systems
Number of pages10
PublisherAssociation for Computing Machinery
Publication year2011
ISBN (print)978-1-4503-0228-9
Publication statusPublished - 2011
EventACM CHI Conference on Human Factors in Computing Systems. CHI 2011 - Vancouver, BC, Canada
Duration: 7 May 201112 May 2011


ConferenceACM CHI Conference on Human Factors in Computing Systems. CHI 2011
ByVancouver, BC

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