Department of Business Development and Technology

End-user involvement and engagement in Feral Information Systems governance – a management approach

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  • Andreas Kvisgaard, Denmark
  • Marc Reifenstein Rasmussen, Denmark
  • Kasper Jensen, Denmark
  • Mikkel Hagelskær Ebbesen, Denmark
  • Camilla Weidick-Kristensen, Denmark
  • Torben Tambo
Feral Information Systems (FIS) have for long been regarded as an organizational and technological phenomenon outside control of the management and representing a suboptimal opportunism of end-users. This paper investigates FIS as conversational and dyadic in management – end-users (employees) relations. The research question is how involvement and engagement in FIS is reflecting the completeness and insight of management in the operational organization. This paper is based on qualititative, interpretivistic and socially-inspired case studies in Danish industry. The method is based on information systems research traditions. This study suggests a FIS Management framework to improve understanding of FIS as intermediator between (top) management, end-users (employees) and enterprise systems (ES). Using Business Process Lifecycle Management this paper develops a framework to clarify roles for transition between the feral and the enterprise level of technology emphasizing management responsibilities and shortcomings. Research, so far, has mainly focused on FIS from an artifactual or phenomenological viewpoint. This study’s value is viewing FIS as driving factor in corporate management processes and intermediation in (mis)alignment between the management’s understanding of technology and the end-users perception of technology. Feral (shadow) technologies are thus indicators for power-distance, employee autonomy and (dis)connect between top level management and the operational organization.
Original languageEnglish
Title of host publicationProceedings of the 16th European Conference on Management Leadership and Governance
EditorsPaul Griffiths
Number of pages8
Place of publicationReading, UK
PublisherAcademic Conferences and Publishing International
Publication year27 Oct 2020
ISBN (print)978-1-912764-76-1
ISBN (Electronic)978-1-912764-77-8
Publication statusPublished - 27 Oct 2020
EventEuropean Conference on Management Leadership and Governance - EM Normandie Business School, Oxford, United Kingdom
Duration: 26 Oct 202027 Oct 2020
Conference number: 16


ConferenceEuropean Conference on Management Leadership and Governance
LocationEM Normandie Business School
LandUnited Kingdom

Bibliographical note

Author 1 to 5 where MSc students at Department of Business Development and Technology, AU, at the time of the writing and publishing

    Research areas

  • Feral Information Systems, Feral system, Shadow Systems, End-user, business process management, change management, Technology acceptance

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