Abstract
Manufacturers are increasingly interested in transitioning towards product service systems (PSS). Servitisation requires developing and integrating digital capabili-ties that are accompanied by a sustainable value creation perspective moving the organisation’s production processes further. Aligning desired capabilities and the activities of the organisation can enable servitisation to bridge essential value de-livery that is aligned across the organisational and asset levels.
This study identifies activities and capabilities that enhance service-oriented value by focusing on three core perspectives: (1) production systems, (2) product development, and (3) service value offering. Also, it proposes to balance activi-ties and capabilities across four main domains identified in the literature: organi-sation, system, ecosystem, and asset. This approach can enable the transition to-wards developing with greater foundational rigour and delivering a value propo-sition that considers the needed aspects to support a service-oriented solution.
The results show discrepancies in the available literature, as there is a relative-ly low representation of activities and capabilities associated with the external ecosystem. Moreover, analysing cases from the manufacturing industry in Swe-den and Denmark showcased the impact these discrepancies can have, as well as their effect on organisations’ business capabilities. The findings from this re-search work contribute to establishing recommendations for future research and call for more systematic and prescriptive approaches.
This study identifies activities and capabilities that enhance service-oriented value by focusing on three core perspectives: (1) production systems, (2) product development, and (3) service value offering. Also, it proposes to balance activi-ties and capabilities across four main domains identified in the literature: organi-sation, system, ecosystem, and asset. This approach can enable the transition to-wards developing with greater foundational rigour and delivering a value propo-sition that considers the needed aspects to support a service-oriented solution.
The results show discrepancies in the available literature, as there is a relative-ly low representation of activities and capabilities associated with the external ecosystem. Moreover, analysing cases from the manufacturing industry in Swe-den and Denmark showcased the impact these discrepancies can have, as well as their effect on organisations’ business capabilities. The findings from this re-search work contribute to establishing recommendations for future research and call for more systematic and prescriptive approaches.
| Original language | English |
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| Publication date | 1 Jun 2025 |
| Publication status | Submitted - 1 Jun 2025 |
| Event | Advances in Production Management Systems: Cyber-Physical-Human Production Systems: Human-AI Collaboration and Beyond - Kamakura, Japan Duration: 31 Aug 2025 → 4 Sept 2025 https://www.apms-conference.org/ |
Conference
| Conference | Advances in Production Management Systems |
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| Country/Territory | Japan |
| City | Kamakura |
| Period | 31/08/2025 → 04/09/2025 |
| Internet address |