Effects of network relations on destination development and business results

Ingunn Elvekrok; Nina Veflen; Joachim Scholderer; Bjarne Taulo Sørensen

doi:10.1016/j.tourman.2021.104402

Effects of network relations on destination development and business results

Ingunn Elvekrok^*, Nina Veflen, Joachim Scholderer, Bjarne Taulo Sørensen

^*Corresponding author for this work

Department of Economics and Business Economics

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaper › Journal article › Research › peer-review

3 Citations (Scopus)

3 Downloads (Pure)

Abstract

Taking a firm perspective, this study investigates cooperation in a destination network in a mountain village in Norway. 51 organizations participated in a survey, indicating their main cooperation partners and assessing the value of each cooperation in terms of ten intermediary benefits (increased sales, reduced costs, etc.) and two ultimate outcomes (business results, destination development). Firms perceived a cooperation to contribute to business results if the cooperation had led to increased sales or made the firm more resilient to market fluctuations. Firms perceived a cooperation to contribute to destination development if the cooperation had led to new knowledge, improved customer satisfaction, and hat not simply helped improve operations. The findings demonstrate the interconnectedness of intermediate and ultimate relationship outcomes on firm and destination level. The study contributes to a more comprehensive understanding of network relations, relevant to the literature on relational benefits and destination development.

Original language	English
Article number	104402
Journal	Tourism Management
Volume	88
ISSN	0261-5177
DOIs	https://doi.org/10.1016/j.tourman.2021.104402
Publication status	Published - Feb 2022

Keywords

Business relationships
Destination development
Multiplex network
Relational benefits
Social relations model

Access to Document

10.1016/j.tourman.2021.104402Licence: CC BY

1-s2.0-S0261517721001217-mainFinal published version, 1.25 MBLicence: CC BY

Cite this

@article{d4cb789288f744bdb83fdfb92150309f,

title = "Effects of network relations on destination development and business results",

abstract = "Taking a firm perspective, this study investigates cooperation in a destination network in a mountain village in Norway. 51 organizations participated in a survey, indicating their main cooperation partners and assessing the value of each cooperation in terms of ten intermediary benefits (increased sales, reduced costs, etc.) and two ultimate outcomes (business results, destination development). Firms perceived a cooperation to contribute to business results if the cooperation had led to increased sales or made the firm more resilient to market fluctuations. Firms perceived a cooperation to contribute to destination development if the cooperation had led to new knowledge, improved customer satisfaction, and hat not simply helped improve operations. The findings demonstrate the interconnectedness of intermediate and ultimate relationship outcomes on firm and destination level. The study contributes to a more comprehensive understanding of network relations, relevant to the literature on relational benefits and destination development.",

keywords = "Business relationships, Destination development, Multiplex network, Relational benefits, Social relations model",

author = "Ingunn Elvekrok and Nina Veflen and Joachim Scholderer and S{\o}rensen, {Bjarne Taulo}",

note = "Publisher Copyright: {\textcopyright} 2021",

year = "2022",

month = feb,

doi = "10.1016/j.tourman.2021.104402",

language = "English",

volume = "88",

journal = "Tourism Management",

issn = "0261-5177",

publisher = "Pergamon Press",

}

TY - JOUR

T1 - Effects of network relations on destination development and business results

AU - Elvekrok, Ingunn

AU - Veflen, Nina

AU - Scholderer, Joachim

AU - Sørensen, Bjarne Taulo

PY - 2022/2

Y1 - 2022/2

N2 - Taking a firm perspective, this study investigates cooperation in a destination network in a mountain village in Norway. 51 organizations participated in a survey, indicating their main cooperation partners and assessing the value of each cooperation in terms of ten intermediary benefits (increased sales, reduced costs, etc.) and two ultimate outcomes (business results, destination development). Firms perceived a cooperation to contribute to business results if the cooperation had led to increased sales or made the firm more resilient to market fluctuations. Firms perceived a cooperation to contribute to destination development if the cooperation had led to new knowledge, improved customer satisfaction, and hat not simply helped improve operations. The findings demonstrate the interconnectedness of intermediate and ultimate relationship outcomes on firm and destination level. The study contributes to a more comprehensive understanding of network relations, relevant to the literature on relational benefits and destination development.

AB - Taking a firm perspective, this study investigates cooperation in a destination network in a mountain village in Norway. 51 organizations participated in a survey, indicating their main cooperation partners and assessing the value of each cooperation in terms of ten intermediary benefits (increased sales, reduced costs, etc.) and two ultimate outcomes (business results, destination development). Firms perceived a cooperation to contribute to business results if the cooperation had led to increased sales or made the firm more resilient to market fluctuations. Firms perceived a cooperation to contribute to destination development if the cooperation had led to new knowledge, improved customer satisfaction, and hat not simply helped improve operations. The findings demonstrate the interconnectedness of intermediate and ultimate relationship outcomes on firm and destination level. The study contributes to a more comprehensive understanding of network relations, relevant to the literature on relational benefits and destination development.

KW - Business relationships

KW - Destination development

KW - Multiplex network

KW - Relational benefits

KW - Social relations model

UR - http://www.scopus.com/inward/record.url?scp=85111325425&partnerID=8YFLogxK

U2 - 10.1016/j.tourman.2021.104402

DO - 10.1016/j.tourman.2021.104402

M3 - Journal article

AN - SCOPUS:85111325425

SN - 0261-5177

VL - 88

JO - Tourism Management

JF - Tourism Management

M1 - 104402

ER -

Effects of network relations on destination development and business results

Abstract

Keywords

Access to Document

Other files and links

Cite this