Diversity Management

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  • Silvia Ravazzani
This entry provides an overview of diversity management which, in the context of organizations, consists in the strategic process of harnessing the potential of all employees to create an inclusive environment and, at the same time, contribute to meeting organizational goals. The entry first describes the complex construct of diversity that has been variously conceptualized in the literature, embracing multiple social and informational diversity dimensions such as gender, age, culture, values, and workstyle. This is followed by illustration of the historical development of diversity-management discourse and practice, and possible overarching approaches guiding organizations. It goes on to elucidate elements linked to the implementation of diversity management: positive and negative outcomes, most spread practices including communication, and contingency factors shaping the understanding and approach in organizations. It concludes by pointing out four current lines of research—critical, holistic, global, and communication-centered perspectives—and future research endeavors.
Original languageEnglish
Title of host publicationThe International Encyclopedia of Strategic Communication
EditorsRobert L. Heath, Winni Johansen
Number of pages13
Publication year2018
ISBN (print)978-1-119-01071-5
ISBN (Electronic)9781119010722
Publication statusPublished - 2018
SeriesWiley-Blackwell-ICA International Encyclopedias of Communication Series

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