Designing satisfaction studies

Kai Kristensen; Jacob Kjær Eskildsen

Designing satisfaction studies

Value of Intangibles

Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research › peer-review

Abstract

In the effect sampling method, presentation of researcher, the intro text, the order of questions in the questionnaire along with the number of categories in the rating scale is tested in relation to the design of satisfaction studies. Based on the analyses specific recommendations for designing satisfaction studies are given.

Original language	English
Title of host publication	Proceedings of the 5th International Conference on Quality and Reliability
Editors	Tritos Laosirihongthong, Albert Tsang, Min Xie
Number of pages	6
Publication date	2007
Pages	112-117
Publication status	Published - 2007
Event	5th International Conference on Quality and Reliability - Chiang Mai, Thailand Duration: 5 Nov 2007 → 7 Nov 2007

Conference

Conference	5th International Conference on Quality and Reliability
Country/Territory	Thailand
City	Chiang Mai
Period	05/11/2007 → 07/11/2007

Cite this

@inproceedings{f160d7f0c8d411dc9550000ea68e967b,

title = "Designing satisfaction studies",

abstract = "In the effect sampling method, presentation of researcher, the intro text, the order of questions in the questionnaire along with the number of categories in the rating scale is tested in relation to the design of satisfaction studies. Based on the analyses specific recommendations for designing satisfaction studies are given.",

author = "Kai Kristensen and Eskildsen, {Jacob Kj{\ae}r}",

note = "Artiklen findes i ringbind p{\aa} l{\ae}sesal: Research@asb; 5th International Conference on Quality and Reliability ; Conference date: 05-11-2007 Through 07-11-2007",

year = "2007",

language = "English",

pages = "112--117",

editor = "Tritos Laosirihongthong and Albert Tsang and Min Xie",

booktitle = "Proceedings of the 5th International Conference on Quality and Reliability",

}

TY - GEN

T1 - Designing satisfaction studies

AU - Kristensen, Kai

AU - Eskildsen, Jacob Kjær

N1 - Artiklen findes i ringbind på læsesal: Research@asb

PY - 2007

Y1 - 2007

N2 - In the effect sampling method, presentation of researcher, the intro text, the order of questions in the questionnaire along with the number of categories in the rating scale is tested in relation to the design of satisfaction studies. Based on the analyses specific recommendations for designing satisfaction studies are given.

AB - In the effect sampling method, presentation of researcher, the intro text, the order of questions in the questionnaire along with the number of categories in the rating scale is tested in relation to the design of satisfaction studies. Based on the analyses specific recommendations for designing satisfaction studies are given.

M3 - Article in proceedings

SP - 112

EP - 117

BT - Proceedings of the 5th International Conference on Quality and Reliability

A2 - Laosirihongthong, Tritos

A2 - Tsang, Albert

A2 - Xie, Min

T2 - 5th International Conference on Quality and Reliability

Y2 - 5 November 2007 through 7 November 2007

ER -

Designing satisfaction studies

Abstract

Conference

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