@inproceedings{eab90ca024fe11da834f000ea68e967b,
title = "Customer Satisfaction and Customer Loyalty in the Danish Banking Sector: theory, application and benchmarking",
author = "Kai Kristensen and Lars Gr{\o}nholdt and Anne Martensen",
year = "2000",
language = "English",
pages = "s. 54--62, vol. 2",
booktitle = "Proceedings : business excellence in the new millennium - quality of society",
publisher = "EOQ",
address = "Hungary",
note = "44th EOQ Congress, held in Budapest, Hungary ; Conference date: 14-06-2000 Through 14-06-2000",
}