Customer Satisfaction and Customer Loyalty in European Retailing

Kai Kristensen, Hans Jørn Juhl, Peder Østergaard

Research output: Contribution to book/anthology/report/proceeding › Article in proceedings › Research

Translated title of the contribution	Customer Satisfaction and Customer Loyalty in European Retailing
Original language	English
Title of host publication	Business Excellence - What is to be done?
Number of pages	9
Publisher	Stockholm School of Economics
Publication date	2001
Pages	s. 340-348
Publication status	Published - 2001
Event	6th World Congress for Total Quality Management, June - Duration: 18 Dec 2010 → …

Conference	6th World Congress for Total Quality Management, June
Period	18/12/2010 → …

Cite this

@inproceedings{03c937b024ff11da834f000ea68e967b,

title = "Customer Satisfaction and Customer Loyalty in European Retailing",

author = "Kai Kristensen and Juhl, {Hans J{\o}rn} and Peder {\O}stergaard",

note = "Haves ikke HH{\AA}; 6th World Congress for Total Quality Management, June ; Conference date: 18-12-2010",

year = "2001",

language = "English",

pages = "s. 340--348",

booktitle = "Business Excellence - What is to be done?",

publisher = "Stockholm School of Economics",

address = "Sweden",

}

TY - GEN

T1 - Customer Satisfaction and Customer Loyalty in European Retailing

AU - Kristensen, Kai

AU - Juhl, Hans Jørn

AU - Østergaard, Peder

N1 - Haves ikke HHÅ

PY - 2001

Y1 - 2001

M3 - Article in proceedings

SP - s. 340-348

BT - Business Excellence - What is to be done?

PB - Stockholm School of Economics

T2 - 6th World Congress for Total Quality Management, June

Y2 - 18 December 2010

ER -