Aarhus University Seal

Conceptualization and Appropriation: The Evolving Use of a Collaborative Knowledge Management System

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

  • Department of Information and Media Studies
  • Multimedieuddannelsen
Zephyr is an expanding software company that developed a knowledge management system designed to support the work of employees and provide management overview. Despite strong management support the system was not much used and instead employees themselves developed a competing and much used parasitic system. First, we argue that the failure of the management's system is caused by the concept of knowledge upon which the system was built. Hence, design of computer systems is as much a question of critical conceptual understanding of its application domain as a question of doing ethnography and system development. Second, we argue that the process of design extends far into the process of use and that much can be learned by looking at the process of appropriation of a new system. The problems of conceptualisation and appropriation point towards the need to critically examine the mangle of practice in which artefacts, actors and organizations intertwine
Original languageEnglish
Title of host publicationBetween Sense and Sensibility : Critical Computing Aarhus 2005 Proceedings
Number of pages10
PublisherAssociation for Computing Machinery
Publication year2005
ISBN (print)1-59593-203-8
Publication statusPublished - 2005
EventProceedings of the Fourth Decennial Aarhus Conference - Aarhus, Denmark
Duration: 20 Aug 200524 Feb 2006


ConferenceProceedings of the Fourth Decennial Aarhus Conference

See relations at Aarhus University Citationformats

ID: 496604