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Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe

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Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe. / Amsha, Khuloud Abou ; Bossen, Claus; Grönvall, Erik; Lewkowicz, Myriam.

In: Proceedings of the ACM on Human-Computer Interaction, Vol. 5, No. 1, 125, 04.2021.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperConference articleResearchpeer-review

Harvard

Amsha, KA, Bossen, C, Grönvall, E & Lewkowicz, M 2021, 'Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe', Proceedings of the ACM on Human-Computer Interaction, vol. 5, no. 1, 125. https://doi.org/10.1145/3449199

APA

Amsha, K. A., Bossen, C., Grönvall, E., & Lewkowicz, M. (2021). Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe. Proceedings of the ACM on Human-Computer Interaction, 5(1), [125]. https://doi.org/10.1145/3449199

CBE

Amsha KA, Bossen C, Grönvall E, Lewkowicz M. 2021. Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe. Proceedings of the ACM on Human-Computer Interaction. 5(1):Article 125. https://doi.org/10.1145/3449199

MLA

Vancouver

Amsha KA, Bossen C, Grönvall E, Lewkowicz M. Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe. Proceedings of the ACM on Human-Computer Interaction. 2021 Apr;5(1). 125. https://doi.org/10.1145/3449199

Author

Amsha, Khuloud Abou ; Bossen, Claus ; Grönvall, Erik ; Lewkowicz, Myriam. / Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe. In: Proceedings of the ACM on Human-Computer Interaction. 2021 ; Vol. 5, No. 1.

Bibtex

@inproceedings{9ecfc47e3a814316bcee6afb9ed9f582,
title = "Computer-Supported Knotworking:: Design guidelines based on two case studies from the healthcare domain in Europe",
abstract = "In this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.",
keywords = "ad-hoc collaboration, CSCW, design guidelines, healthcare, knotworking",
author = "Amsha, {Khuloud Abou} and Claus Bossen and Erik Gr{\"o}nvall and Myriam Lewkowicz",
year = "2021",
month = apr,
doi = "10.1145/3449199",
language = "English",
volume = "5",
journal = "PACMHCI: Proceedings of the ACM on Human-Computer Interaction",
issn = "2573-0142",
publisher = "Association for Computing Machinery",
number = "1",

}

RIS

TY - GEN

T1 - Computer-Supported Knotworking:

T2 - Design guidelines based on two case studies from the healthcare domain in Europe

AU - Amsha, Khuloud Abou

AU - Bossen, Claus

AU - Grönvall, Erik

AU - Lewkowicz, Myriam

PY - 2021/4

Y1 - 2021/4

N2 - In this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.

AB - In this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.

KW - ad-hoc collaboration

KW - CSCW

KW - design guidelines

KW - healthcare

KW - knotworking

U2 - 10.1145/3449199

DO - 10.1145/3449199

M3 - Conference article

VL - 5

JO - PACMHCI: Proceedings of the ACM on Human-Computer Interaction

JF - PACMHCI: Proceedings of the ACM on Human-Computer Interaction

SN - 2573-0142

IS - 1

M1 - 125

ER -