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Computer-Supported Knotworking: Design guidelines based on two case studies from the healthcare domain in Europe

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DOI

  • Khuloud Abou Amsha, Universite de Technologie de Troyes, France
  • Claus Bossen
  • Erik Grönvall, IT University of Copenhagen, Denmark
  • Myriam Lewkowicz, Troyes University of Technology, France
In this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.
Original languageEnglish
Article number125
JournalProceedings of the ACM on Human-Computer Interaction
Volume5
Issue1
Number of pages26
ISSN2573-0142
DOIs
Publication statusPublished - Apr 2021

    Research areas

  • ad-hoc collaboration, CSCW, design guidelines, healthcare, knotworking

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