Department of Management

Complaining about others at work

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

  • Johanna Ruusuvuori, Tampere University, Social Sciences, Finland
  • Birte Asmuß
  • pentti henttonen, University of Helsinki, Finland
  • Niklas Ravaja, University of Helsinki, Finland

The article investigates the interactional work required to launch a complaint about nonpresent third parties in discussions between employees and their manager. The study shows how the complaint recipient (the manager) creates opportunities for the complainer (the employee) to complain, and how the recipient and complainer collaboratively facilitate entry into complaining by means of building joint epistemic access and affective stance toward the complainable. Focusing on the institutional context of performance appraisal interviews, the study further indicates that the legitimation of complaining is collaboratively treated as a managerial task. Data are in Finnish and Danish with English translation.

Original languageEnglish
JournalResearch on Language and Social Interaction
Volume52
Issue1
Pages (from-to)41-62
Number of pages22
ISSN0835-1813
DOIs
Publication statusPublished - 2019

    Research areas

  • 3RD-PARTY COMPLAINTS, EXPRESSIONS, QUESTIONS, RESPONSES, SEQUENCES

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