Aarhus University Seal / Aarhus Universitets segl

Cash, Digital Payments and Accessibility: A Case Study from India

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperConference articleResearchpeer-review

Despite the growing interest in digitization and money in HCI and CSCW, the use of cash and digital payments by people with disabilities has received scant attention. We present findings from a qualitative study of people with visual impairments’ use of cash and digital payments in metropolitan India. Using ride-hailing services as an exemplar, we find that both cash and digital payments were inaccessible to participants. We use Perry and Ferreira’s "moneywork" as a theoretical framework to highlight the "added" work necessitated by this inaccessibility; that is, the work done in addition to the interactional work necessary to complete financial transactions. We argue that this "added" work is instrumental in "making" payments accessible. We discuss how ride-hailing platforms mediated collaborations between drivers and riders in relation to payments, while still making "moneywork" essential. We provide recommendations to improve the accessibility of digital payments to facilitate greater economic inclusion.
Original languageEnglish
Article number97
JournalPACMHCI: Proceedings of the ACM on Human-Computer Interaction
Volume3
IssueCSCW
Number of pages23
ISSN2573-0142
Publication statusPublished - 2019

See relations at Aarhus University Citationformats

Download statistics

No data available

ID: 162820062