Better and more Efficient Treatment: The Individual and Organizational Impacts of Business Intelligence Use in Health Care Organizations

Rikke Gaardboe; Per Svejvig

Better and more Efficient Treatment: The Individual and Organizational Impacts of Business Intelligence Use in Health Care Organizations

Department of Management

Research output: Contribution to conference › Paper › Research › peer-review

Abstract

This study investigates the critical success factors for individuals’ use of business intelligence (BI) in health care organizations. We also examine the organizational impact of BI. We develop a model that expands DeLone and McLean’s IS success model to include task characteristics. To analyze the model, we used a mixed-method approach. First, a questionnaire was sent to BI users, which was completed by 746 respondents. In this step, we found that the expansion of the IS success model enhances the degree of explanation, such that user satisfaction and individual impact are better explained. Second, we investigated the organizational impact through semi-structured interviews. We identified two user types—system users and information users—and we found that BI is used for financial reporting, improving patient progress, and enhancing learning in hospitals. Future research should focus on the impact of tasks on IS success.

Original language	English
Publication date	2018
Number of pages	14
Publication status	Published - 2018
Event	IRIS41/SCIS9 Conference 2018: Digital adaptation, disruption and survival - Odder, Denmark Duration: 5 Aug 2018 → 8 Aug 2018 Conference number: 41/9 http://mgmt.au.dk/research/innovation-entrepreneurship-and-information-systems/events/irisscis-conference-2018/

Conference

Conference	IRIS41/SCIS9 Conference 2018
Number	41/9
Country/Territory	Denmark
City	Odder
Period	05/08/2018 → 08/08/2018
Internet address	http://mgmt.au.dk/research/innovation-entrepreneurship-and-information-systems/events/irisscis-conference-2018/

Cite this

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title = "Better and more Efficient Treatment: The Individual and Organizational Impacts of Business Intelligence Use in Health Care Organizations",

abstract = "This study investigates the critical success factors for individuals{\textquoteright} use of business intelligence (BI) in health care organizations. We also examine the organizational impact of BI. We develop a model that expands DeLone and McLean{\textquoteright}s IS success model to include task characteristics. To analyze the model, we used a mixed-method approach. First, a questionnaire was sent to BI users, which was completed by 746 respondents. In this step, we found that the expansion of the IS success model enhances the degree of explanation, such that user satisfaction and individual impact are better explained. Second, we investigated the organizational impact through semi-structured interviews. We identified two user types—system users and information users—and we found that BI is used for financial reporting, improving patient progress, and enhancing learning in hospitals. Future research should focus on the impact of tasks on IS success.",

author = "Rikke Gaardboe and Per Svejvig",

year = "2018",

language = "English",

pages = "1--14",

note = "IRIS41/SCIS9 Conference 2018 ; Conference date: 05-08-2018 Through 08-08-2018",

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T1 - Better and more Efficient Treatment: The Individual and Organizational Impacts of Business Intelligence Use in Health Care Organizations

AU - Gaardboe, Rikke

AU - Svejvig, Per

N1 - Conference code: 41/9

PY - 2018

Y1 - 2018

N2 - This study investigates the critical success factors for individuals’ use of business intelligence (BI) in health care organizations. We also examine the organizational impact of BI. We develop a model that expands DeLone and McLean’s IS success model to include task characteristics. To analyze the model, we used a mixed-method approach. First, a questionnaire was sent to BI users, which was completed by 746 respondents. In this step, we found that the expansion of the IS success model enhances the degree of explanation, such that user satisfaction and individual impact are better explained. Second, we investigated the organizational impact through semi-structured interviews. We identified two user types—system users and information users—and we found that BI is used for financial reporting, improving patient progress, and enhancing learning in hospitals. Future research should focus on the impact of tasks on IS success.

AB - This study investigates the critical success factors for individuals’ use of business intelligence (BI) in health care organizations. We also examine the organizational impact of BI. We develop a model that expands DeLone and McLean’s IS success model to include task characteristics. To analyze the model, we used a mixed-method approach. First, a questionnaire was sent to BI users, which was completed by 746 respondents. In this step, we found that the expansion of the IS success model enhances the degree of explanation, such that user satisfaction and individual impact are better explained. Second, we investigated the organizational impact through semi-structured interviews. We identified two user types—system users and information users—and we found that BI is used for financial reporting, improving patient progress, and enhancing learning in hospitals. Future research should focus on the impact of tasks on IS success.

M3 - Paper

SP - 1

EP - 14

T2 - IRIS41/SCIS9 Conference 2018

Y2 - 5 August 2018 through 8 August 2018

ER -