Balancing Digital Maturity and Operational Performance - Progressing in a Low-digital SME Manufacturing Setting

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Abstract

The purpose of this article is to develop a conceptual approach for SMEs to balance digital initiatives between digital maturity progression and operational performance benefits. Research shows that it is vital that companies digitalize their operations to remain competitive, yet SMEs are far behind with implementing digital initiatives. Therefore, this paper conducts a critical review of the existing literature on digital maturity that highlights the need for a more pragmatic approach for SMEs. From this, an initial framework, which seeks to assist SMEs in prioritizing digital initiatives, is developed, and tested on a single Danish SME. The model offers a pragmatic way of assessing digitalization projects in terms of digital maturity progression and operational performance effects. Future work should focus on testing the framework on more cases, alignment with additional literature, and refining the assessment of operational performance.

Original languageEnglish
JournalProcedia Computer Science
Volume200
Pages (from-to)495-504
Number of pages10
ISSN1877-0509
DOIs
Publication statusPublished - 2022
Event3rd International Conference on Industry 4.0 and Smart Manufacturing, ISM 2021 - Linz, Austria
Duration: 19 Nov 202121 Nov 2021

Conference

Conference3rd International Conference on Industry 4.0 and Smart Manufacturing, ISM 2021
Country/TerritoryAustria
CityLinz
Period19/11/202121/11/2021

Keywords

  • Digital Maturity
  • Digitalization
  • Industry 4.0
  • Operational Performance

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