Department of Business Development and Technology

An agile knowledge sharing platform for risk management in SMEs

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review

Structuring, distributing, and managing knowledge (KM) can be especially challenging in Small and Midsized Enterprises (SMEs) with limited manpower and technology resources. When maintaining updated, relevant, and actionable knowledge on risk management (RM) in a company, it is critical to enact proper KM design and approaches fitting the limited capabilities of the SME. This paper presents and analyses a conceptual approach for SMEs to work with RM in a simple workshop setting that helps employees and management to identify, track, and respond to risks dynamically. The design of this research is based on creation of a risk matrix and a risk action board with six variants of parameters set from ISO 31000 and Failure Mode Effect Analysis (FMEA). The boards are physical in A0 size and highly coloured. The boards are developed from a pre-screening and requirement elicitation process in six different companies in three different industries with observations and selected interviews as the basic methods of data collection. This paper’s originality lies in the conveyance of a highly visible and dynamic visualization of current knowledge that addresses the full organization on a daily basis. The introduction of RM as a cornerstone in the fundamental shop floor KM processes of daily communication is proving a valuable tool in both KM, RM, and employee engagement. The main research implication of this paper is that it provides a better and more detailed understanding of the otherwise abstract RM concepts and their application on the shop floor level. RM is assumed to reach a more communicable and inclusive format. Long term impacts still remain to be investigated.
Original languageEnglish
Title of host publicationProceedings of the 20th European Conference on Knowledge Management
EditorsEduardo Tomé, Francisco Cesário, Raquel Reis Soares
Number of pages9
Place of publicationReading
PublisherAcademic Conferences and Publishing International
Publication year2019
ISBN (print)978-1-912764_32-7
ISBN (Electronic)978-1-912764_33-4
Publication statusPublished - 2019
EventEuropean Conference on Knowledge Management - Universidade Europeia de Lisboa, Lisbon, Portugal
Duration: 5 Sep 20196 Sep 2019
Conference number: 20


ConferenceEuropean Conference on Knowledge Management
LocationUniversidade Europeia de Lisboa

Bibliographical note

Lucas, Oliver and Rasmus were master-students at BTECH at the time of publication

    Research areas

  • Knowledge management, risk management, FMEA, SME, shop floor communication

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