Department of Management

A process for selection and training of super-users for ERP implementation projects

Research output: Contribution to book/anthology/report/proceedingArticle in proceedingsResearchpeer-review


  • Peter Danielsen, Denmark
  • Kenneth Sandfeld Hansen, Denmark
  • Mads Helt
  • ,
  • Lasse Holm Nielsen
  • ,
  • Nikolaus Obwegeser
The concept of super-users as a means to facilitate ERP implementation projects has recently taken a foothold in practice, but is still largely overlooked in research. In particular, little is known about the selection and training processes required to successfully develop skilled super-users in practice. To address this research gap, we analyze the case of an ERP implementation program at a large manufacturing company. We combine Katz’s widely accepted skill measurement model with the process observed in practice to describe and test a model of super-user selection and training. The resulting model contains a systematic process of super-user development and highlights the specific skillsets required in different phases of the selection and training process. Our results from a comparative assessment of management expectations and super-user skills in the ERP program show that the model can be successfully applied and thus serve as a template for practitioners confronted with similar challenges.
Original languageEnglish
Title of host publicationInformation Systems Development: Advances in Methods, Tools and Management (ISD2017 Proceedings
EditorsN. Paspallis, M. Raspopoulos, C. Barry, M. Lang, H. Linger, C. Schneider
Place of publicationLarnaca
Publisher University of Central Lancashire Cyprus
Publication year2017
ISBN (print)978-9963-2288-3-6
Publication statusPublished - 2017
Event26th International Conference on Information Systems Development - UCLan Cyprus, School of Sciences, Larnaca, Cyprus
Duration: 6 Sep 20178 Sep 2017
Conference number: 26


Conference26th International Conference on Information Systems Development
LocationUCLan Cyprus, School of Sciences

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