Viola Burau

Fine for non‐attendance in public hospitals in Denmark: A survey of non‐attenders' reasons and attitudes

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Fine for non‐attendance in public hospitals in Denmark: A survey of non‐attenders' reasons and attitudes. / Vaeggemose, Ulla; Blæhr, Emely; Ladehoff, Anne Marie; Burau, Viola; Ankersen, Pia Vedel; Lou, Stina .

In: International Journal of Health Planning and Management, Vol. 35, No. 5, 09.2020, p. 1055–1064.

Research output: Contribution to journal/Conference contribution in journal/Contribution to newspaperJournal articleResearchpeer-review

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Vaeggemose, U, Blæhr, E, Ladehoff, AM, Burau, V, Ankersen, PV & Lou, S 2020, 'Fine for non‐attendance in public hospitals in Denmark: A survey of non‐attenders' reasons and attitudes', International Journal of Health Planning and Management, vol. 35, no. 5, pp. 1055–1064. https://doi.org/10.1002/hpm.2980

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Author

Vaeggemose, Ulla ; Blæhr, Emely ; Ladehoff, Anne Marie ; Burau, Viola ; Ankersen, Pia Vedel ; Lou, Stina . / Fine for non‐attendance in public hospitals in Denmark: A survey of non‐attenders' reasons and attitudes. In: International Journal of Health Planning and Management. 2020 ; Vol. 35, No. 5. pp. 1055–1064.

Bibtex

@article{480eb0f81c4b45a29aa29d6514599320,
title = "Fine for non‐attendance in public hospitals in Denmark:: A survey of non‐attenders' reasons and attitudes",
abstract = "Objective: To investigate non-attending patients' reasons for non-attendance and their general and specific attitudes towards a non-attendance fine. Data sources: Non-attenders at two hospital departments participating in a trial of fine for non-attendance from May 2015 to January 2017. Design: A quantitative questionnaire study was conducted among non-attenders. Data collection: Non-attending patients in the intervention group were invited to complete the questionnaire. The response rate was 39% and the total number of respondents was 71 individuals. Principal findings: The main reason for non-attendance was technical challenges with the digital appointment and with cancelation. The main part of the respondents was generally positive towards a fine for non-attendance. However, approximately the half had a negative attitude towards the actual fine issued. Conclusions: Technical challenges with appointments and cancelation should get special attention when addressing non-attendance. Danish non-attending patients are primarily positive towards the general principle of issuing a fine for non-attendance. However, a significant proportion of the generally positive, reported a negative specific attitude to the specific fine issued to them. This, however, did not affect their general attitude.",
keywords = "attitude, fine, non-attendance, patient experience, reasons for non-attendance, APPOINTMENTS, RISK-FACTORS, SERVICES, ADOPTION, CLINICS, REMINDERS, SHOW, OVERBOOKING",
author = "Ulla Vaeggemose and Emely Bl{\ae}hr and Ladehoff, {Anne Marie} and Viola Burau and Ankersen, {Pia Vedel} and Stina Lou",
year = "2020",
month = sep,
doi = "10.1002/hpm.2980",
language = "English",
volume = "35",
pages = "1055–1064",
journal = "International Journal of Health Planning and Management",
issn = "0749-6753",
publisher = "JohnWiley & Sons Ltd.",
number = "5",

}

RIS

TY - JOUR

T1 - Fine for non‐attendance in public hospitals in Denmark:

T2 - A survey of non‐attenders' reasons and attitudes

AU - Vaeggemose, Ulla

AU - Blæhr, Emely

AU - Ladehoff, Anne Marie

AU - Burau, Viola

AU - Ankersen, Pia Vedel

AU - Lou, Stina

PY - 2020/9

Y1 - 2020/9

N2 - Objective: To investigate non-attending patients' reasons for non-attendance and their general and specific attitudes towards a non-attendance fine. Data sources: Non-attenders at two hospital departments participating in a trial of fine for non-attendance from May 2015 to January 2017. Design: A quantitative questionnaire study was conducted among non-attenders. Data collection: Non-attending patients in the intervention group were invited to complete the questionnaire. The response rate was 39% and the total number of respondents was 71 individuals. Principal findings: The main reason for non-attendance was technical challenges with the digital appointment and with cancelation. The main part of the respondents was generally positive towards a fine for non-attendance. However, approximately the half had a negative attitude towards the actual fine issued. Conclusions: Technical challenges with appointments and cancelation should get special attention when addressing non-attendance. Danish non-attending patients are primarily positive towards the general principle of issuing a fine for non-attendance. However, a significant proportion of the generally positive, reported a negative specific attitude to the specific fine issued to them. This, however, did not affect their general attitude.

AB - Objective: To investigate non-attending patients' reasons for non-attendance and their general and specific attitudes towards a non-attendance fine. Data sources: Non-attenders at two hospital departments participating in a trial of fine for non-attendance from May 2015 to January 2017. Design: A quantitative questionnaire study was conducted among non-attenders. Data collection: Non-attending patients in the intervention group were invited to complete the questionnaire. The response rate was 39% and the total number of respondents was 71 individuals. Principal findings: The main reason for non-attendance was technical challenges with the digital appointment and with cancelation. The main part of the respondents was generally positive towards a fine for non-attendance. However, approximately the half had a negative attitude towards the actual fine issued. Conclusions: Technical challenges with appointments and cancelation should get special attention when addressing non-attendance. Danish non-attending patients are primarily positive towards the general principle of issuing a fine for non-attendance. However, a significant proportion of the generally positive, reported a negative specific attitude to the specific fine issued to them. This, however, did not affect their general attitude.

KW - attitude

KW - fine

KW - non-attendance

KW - patient experience

KW - reasons for non-attendance

KW - APPOINTMENTS

KW - RISK-FACTORS

KW - SERVICES

KW - ADOPTION

KW - CLINICS

KW - REMINDERS

KW - SHOW

KW - OVERBOOKING

U2 - 10.1002/hpm.2980

DO - 10.1002/hpm.2980

M3 - Journal article

C2 - 32323896

VL - 35

SP - 1055

EP - 1064

JO - International Journal of Health Planning and Management

JF - International Journal of Health Planning and Management

SN - 0749-6753

IS - 5

ER -